Apple is going to release iOS 5, the latest version of their mobile operating system, for iPads the iPhones 3GS & iPhone4 and 3rd+ Generation iPod Touches (as well as any new hardware Apple announces this year). Your vzaar embed code generated before September 28th 2011, will not playback video on devices with the new operating system. To ensure full compatibility with iOS 5 you need to update the video embed code that you are currently using.
We have created a comprehensive help document to show you what has changed in the embed code and how you should replace the old embed code with the new.
Below are answers to some of the questions we expect you to have:
Why has this issue occurred? Apple has made a change to their mobile operating system so we have altered the embed code to ensure full compatibility.
Why can’t vzaar make a change to its server to ensure iOS 5 compatibility? We have looked into this but due to the technical nature of Apple’s change, it is not possible to address this issue from the server side.
I want playback on iOS 5 devices (iPhones & iPads) what should I do? You need to replace the embed code on your sites for any videos embedded before Wednesday 20th September 2011 with the new embed code with either the HTML5 style embed code or the new IFRAME embed code to enable your videos to playback on iPhones and iPads running iOS 5.
What are the embed code options? You now have a choice between the standard HTML5 style embed code that you’ve been using up until now, or a new IFRAME embed code. Read more here to find out what option is right for you.
How do I do this? Login to your vzaar account and go to your video page to get your embed code. Replace the embed code on your site with this new embed code.
When should I replace the embed code on my website? We suggest that you start changing your embed code as soon as possible so that when the update occurs your videos will playback.
Where can I find the new embed code? All the embed codes on vzaar have now been updated. The new embed code is located in the same place on your video page. See here for further information on where to find your embed code.
Do I need to re-upload my videos? You do not need to re-upload your videos.
What is iOS 5 and what devices does it run on? iOS 5 is Apple’s next release of their mobile operating system. This will run on the iPad, iPhone 3GS, iPhone 4, iPod Touch 3rd & 4th Generations and any devices announced this year.
When is iOS 5 going to be released? Apple have not specified the release date but we believe this will happen in October 2011.
I have more questions?… If you have further questions or would like to speak to a member of our support team please contact us. Our contact information can be found here.