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My Video isnt showing up on my iPad1

Lisa M Lake's Avatar

Lisa M Lake

06 Feb, 2012 09:01 PM via web

it was working fine last week ..... but this week the videos don't play or disappear for the page completely.
www.ieyenews.com

  1. 2 Posted by David on 07 Feb, 2012 05:59 PM

    David's Avatar

    Hi Lisa,

    Thanks for contacting us.

    I am investigating this for you and I will respond back to you tomorrow with my findings.

    Thanks
    David

  2. 3 Posted by David on 08 Feb, 2012 01:08 PM

    David's Avatar

    Hi Lisa,

    Thanks for your patience.

    I've taken a look at the code on your website and it looks like your wordpress did something strange to the code that controls the iPad support. There is some additional code that seems to have been inserted by accident that is causing the video to not play back on iPad.

    Please try re-embeding the code back on to your website, and let me know and I will test it for you.

    Thanks
    David

  3. 4 Posted by Lisa M Lake on 08 Feb, 2012 02:13 PM

    Lisa M Lake's Avatar

    I think we might be okay with this now - Kara?

  4. 5 Posted by kara.coe on 08 Feb, 2012 02:40 PM

    kara.coe's Avatar

    Thanks!
    Sent from my BlackBerry® device from Digicel

  5. 6 Posted by Kara Coe on 08 Feb, 2012 03:21 PM

    Kara Coe's Avatar

    Morning again,

    I have looked @ the video on the iPad..... It hasn't been resolved. Sorry

  6. 7 Posted by David on 09 Feb, 2012 01:25 PM

    David's Avatar

    Hi there,

    Have you tried re-embedding the code? I believe this will resolve the issue, but if it doesn't, it will help me to understand what is happening.

    Thanks
    David

  7. 8 Posted by Lisa M Lake on 09 Feb, 2012 04:53 PM

    Lisa M Lake's Avatar

    David -

    Thanks for your help... the issue lies in the fact that the videos are
    flash based and the iPad doesn't do flash.

  8. 9 Posted by David on 09 Feb, 2012 05:06 PM

    David's Avatar

    Hi again,

    Our embed code supplies iOS devices such as the iPad with a HTML5 fallback. Your code seems to have been edited in such a way that the specific line of code as been altered, and therefore will not playback correctly on the iPad.

    If you re-embed the embed code, you should find that the issue is resolved, as I assume it was a fault during the first time you embedded it.

    Thanks
    David

  9. 10 Posted by Lisa M Lake on 09 Feb, 2012 05:09 PM

    Lisa M Lake's Avatar

    Okay - I'll try it again. Thanks!

  10. David closed this discussion on 13 Feb, 2012 03:27 PM.

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