Can a video be re-encoded?

Robert Fojo's Avatar

Robert Fojo

16 Mar, 2012 11:52 PM

I'm experiencing an issue with videos that we are putting on an app. The videos are stored here on Vzaar. They periodically have
blurry frames due to slow refresh. I had uploaded these videos and encoded them. I believe this might have been due to
inaccurate encoding for the iPhone / iPad by the video server at that time. Is there any way I can have these videos re-encoded? Otherwise, I will have to upload them again to force encoding..

  1. Support Staff 2 Posted by Evi on 19 Mar, 2012 12:01 PM

    Evi's Avatar

    Hello Robert,

    Yes, you can reencode the same video once again or even into different quality profiles as long as you know the GUID of that video that was giving to you during upload (i assume you are talking about API based upload?). just keep in mind that on each Process Video called, that handles your encoding, you will have new video ID.

    Regards,
    Evi

  2. 3 Posted by Robert Fojo on 19 Mar, 2012 01:30 PM

    Robert Fojo's Avatar

    OK, how do I know the GUID?  Is it in the e-mail notification about the upload/encoding?  And, assuming I know the GUID, how do I re-encode?

    ________________________________
     From: Evi <[email blocked]>
    To: [email blocked]
    Sent: Monday, March 19, 2012 7:59 AM
    Subject: Can a video be re-encoded? [Questions]

  3. Support Staff 4 Posted by Evi on 19 Mar, 2012 01:33 PM

    Evi's Avatar

    Robert, do you use any of API libraries we provide?

  4. 5 Posted by Robert Fojo on 19 Mar, 2012 01:53 PM

    Robert Fojo's Avatar

    I guess not.  So, do I have to re-upload?

    ________________________________
     From: Evi <[email blocked]>
    To: [email blocked]
    Sent: Monday, March 19, 2012 9:31 AM
    Subject: Can a video be re-encoded? [Questions]

  5. Support Staff 6 Posted by Evi on 19 Mar, 2012 02:31 PM

    Evi's Avatar

    In this case, i guess, it's only option you have.

  6. 7 Posted by Jessica Huff on 22 Mar, 2012 03:58 PM

    Jessica Huff's Avatar

    Hi Robert

    Apologies that we can't be of any more help in this case. I will close this ticket now if that is okay with you, but feel free to open it again if you have any further questions.

    Kind regards

    Jessica

  7. Jessica Huff closed this discussion on 22 Mar, 2012 03:58 PM.

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