Video buffering issues

Jeffrey Thornton's Avatar

Jeffrey Thornton

08 Jul, 2012 09:40 PM

Are you having network issues? Just received a couple of support tickets about buffering within the past few minutes.

  1. 2 Posted by Jessica Huff on 09 Jul, 2012 09:24 AM

    Jessica Huff's Avatar

    Hi Todd

    Thanks for contacting us. We haven't had any known issues with buffering videos over the weekend. If your customers are still experiencing this problem could you ask them to visit this page and do a speed test? Once it has finished please ask them to click "Share this result" and then "Copy" and paste the URL that it provides into their reply.

    Once you have received the results could you send them to me via this support ticket?

    Kind regards

    Jessica

  2. 3 Posted by Jessica Huff on 11 Jul, 2012 11:01 AM

    Jessica Huff's Avatar

    Hi Todd

    Are any of your customers still having any buffering issues or shall I close this ticket?

    Just as a note, please could you take this opportunity to ensure that your contact details are correct and up-to-date on your profile page?

    Many thanks

    Jessica

  3. 4 Posted by Jessica Huff on 16 Jul, 2012 04:44 PM

    Jessica Huff's Avatar

    Hi Todd

    I'll close this ticket now but please contact us again if you have any further enquiries.

    Kind regards

    Jessica

  4. Jessica Huff closed this discussion on 16 Jul, 2012 04:44 PM.

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